Returns Policy

Due to the nature of our products and for hygiene and quality assurance purposes, all sales of hair extensions, bundles, closures, frontals, and wigs are final. We do not offer refunds, returns, or exchanges on any hair products once an order has been processed and shipped. Exchanges will only be approved if we have made an error in fulfilling your order, such as sending the incorrect item(s). In such cases, customers must contact us within 48 hours of delivery and provide clear photos of the received items and packaging. All items must remain unused, unaltered, unworn, and in their original packaging. We reserve the right to deny any refund, return, or exchange request that does not meet the requirements outlined in this policy. By placing an order, you acknowledge and agree to the terms of this Refund & Exchange Policy.

Shipping Policy

Order Processing All orders are subject to product availability, verification, and quality inspection before shipment. Most orders require 4–5 business days for inventory receipt and quality control processing before being shipped to the customer. Processing times are separate from shipping and delivery times. Business days do not include weekends or holidays. We reserve the right to cancel, refuse, or delay any order due to suspected fraud, inaccurate information, inventory issues, payment verification concerns, or circumstances beyond our control. Shipping Rates Shipping costs are calculated based on package weight, dimensions, destination, and carrier rates at the time of purchase. Shipping rates are non-refundable once an order has been shipped. We reserve the right to modify shipping rates without prior notice due to carrier rate increases, fuel surcharges, tariffs, customs fees, or other shipping-related expenses. Delivery Timeframes Estimated delivery dates are provided by shipping carriers and are estimates only. Delivery times are not guaranteed unless expressly stated by the carrier. We are not responsible for delays caused by: * Shipping carriers * Weather conditions * Natural disasters * Customs inspections or clearance procedures * Tariffs, duties, or import restrictions * Labor shortages or strikes * High-volume shipping periods * Incorrect customer information * Any circumstances beyond our reasonable control Address Accuracy Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees before the order can be reshipped. Once an order has been processed or shipped, address changes cannot be guaranteed. Tracking Information Tracking information will be provided once the order has been shipped. Please allow carriers time to update tracking information. We are not responsible for delays in tracking updates once a package has been transferred to the carrier. Lost, Stolen, or Missing Packages Once an order has been transferred to the shipping carrier, ownership and responsibility for delivery pass to the customer. We are not responsible for lost, stolen, delayed, damaged, or missing packages that occur after carrier acceptance. Customers must contact the shipping carrier directly to initiate any claims related to lost, stolen, or damaged shipments. While we may assist customers by providing documentation or shipment information, we do not guarantee replacement, reimbursement, or refunds for carrier-related issues. Shipping Damage Customers should inspect packages upon delivery. Any claims regarding shipping damage must be reported directly to the carrier. We may request photographs and documentation for our records but are not liable for damage caused during transit. Refused or Unclaimed Packages Orders that are refused, abandoned, or returned to us by the carrier are not eligible for shipping refunds. Any reshipment costs associated with refused or unclaimed packages will be the responsibility of the customer. International Orders, Tariffs & Customs International shipments may be subject to customs duties, import taxes, tariffs, brokerage fees, or other government-imposed charges. These fees are determined by customs authorities and are the sole responsibility of the customer unless otherwise stated. We are not responsible for customs delays, import restrictions, confiscations, additional fees, or delivery issues resulting from customs processing. Product pricing and shipping rates may change due to fluctuations in tariffs, import costs, supplier pricing, or carrier fees. Order Completion An order is considered fulfilled once it has been delivered to the shipping carrier and tracking information has been provided. Our responsibility for the shipment ends when the carrier accepts possession of the package. Policy Changes We reserve the right to update or modify this Shipping Policy at any time without prior notice. Continued use of our website and placement of orders constitutes acceptance of the most current version of this policy.